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Company Profile :

It gives immense pleasure to introduce ourselves as Touch Tone Teleservices

This company was established in the year 2002 with the aim to become the masters in the telecom field by providing all kind of services indulged in telecom field . We have executed number of projects in telecom field and completed all the projects in the given time lines.
The Company primarily deals with the technical consultancy,installation and maintenance Service/Support/Solutions. The company specializes in the areas of value added Support & Solutions , Whose philosophy ensures that the specific needs of customers are met with the best of International technology, backed by local expertise and global explosure.

Mission :

To become the leading company in outsourced Teleservices & Infrastructure sectors by providing superior results in terms of Quality, Commitment,Customer Services, While Creating Long-term rewards and value for our Employees

Quality Policy :

To understand and fulfill customer’s requirements and provide optimal solutions to achieve customer satisfaction by meeting and exceeding customer expectations .

Reducing costs through improvement in process yields as well as reduction and elimination of quality deficiencies Ensuring timely completion, response to offers and enquiries and resolution Of problems through well defined and clearly controlled business processes.

Touch Tone has always maintained a strict and professional approach to our client's information.

OPTICAL FIBRE CABLE CONSTRUCTION :
We are Part of making Digital India executing National Optical Fibre Network (NOFN) Project. The NOFN was approved by the government in October 2011. The project is aimed at connecting 250,000 village panchayaths and is targeted to be completed by October 2013. However, this timeline may get stretched by two years. The project is implemented by Bharat Broadband Network Limited (BBNL), a special purpose vehicle formed by Department of Telecom (DOT) . The NOFN has been envisaged as a joint initiative of the state and central governments. The central government has approved Rs 200 billion from the Universal Service Obligation (USO) Fund for the NOFN. We are proud to state that we have executed the pilot project at Parawada in Vishakapatnam District,Andhra Pradesh in the year 2012 on behalf of M/s.Powergrid Corporation of India Ltd who are the executing agencies of this project. Role of the NOFN The NOFN is expected to ensure that broadband connectivity of at least 100 Mbps is available at each gram panchayath. Further, applications such as e-health, e-education, e-governance, e-commerce applications and videoconferencing will be supported by the network. The NOFN, which will be a business-to-business set-up, is expected to provide non-discriminatory access to the network to all service providers, including operators, internet service providers and cable TV operators. The network is expected to provide a conducive ecosystem to these players to launch retail services and enhance their reach in rural markets. In near future we are going to play a major role in this project. Scope of Services Survey, Network Plan & Design , ROW Permissions ,Cable Trenching & Ducting at a depth of 1.55 Mtrs and Laying of HDPE ducts , Cable Blowing & Cable Pulling and aerial Cable laying works as per technical specifications in Highways, In-cities etc., Splicing of OFC & Jointing of Cables termination of OFC Cables ,End to End link Testing etc., Sofar we have connected 350 Gram Panchayat's in 20 mandals of 3 districts i.e Khammam, Nizamabad & Ranga Reddy in the state of TELANGANA."
OPTICAL FIBRE CABLE MAINTAINANCE :

Scope of work includes a) Patrolling b) Preventive and Corrective Maintenance of Backbone Network, Spurs, PoI and Access Network .

Under this activity manpower will be deployed at the locations as per the requirement to safe guard the fiber optic cable from the cuts and Outages laid under the ground and as well as aerial cable by the different telecom operators .In this activity the main moto is to safeguard the cable from cuts, damages & outages and if the cable got cut it need to be restored within the given time lines not to effect the connectivity.

Patrolling will also include preventive maintenance and routine checks of electro-mechanicals (e.g. DG, AC, Power, Power Plant etc.), Building Civil at all Region / LDCC Stations on the route and shall also closely liaison with the National Highway, State Highways, Water supply department works, Railway department works, Forest department works, Electricity board works, Department of Telecom works, Any and all Central/ State/ District/ Municipal/ Local/ Panchayat/ Political Authorities/ Agencies/ Bodies etc. so as to update with the proposed works that shall be executed by them in near future through their agencies. This is required to avoid any possible damage that may arise during the execution of works by these agencies and for taking suitable pre-cautionary steps ahead of time (before commencement of works by other agencies). These observations shall be brought to the immediate notice of concerned supervisor and O&M Engineer in writing well in advance so as to take up the pre-cautionary measures.

SEWERAGE PROJECTS :
We got good expertise in Civil works specially in special projects like Laying of Sewarage Pipes for Metro Water Works ( HWSSB) , Trenching & ducting of HDPE Ducts etc., In Telecom field - we got good explosure in Tower construction works ,Trenching works as per the specifications provided , Cable Blowing works, Cable Pulling & Erection of Splice chambers , Route Markers , Manholes & Handholes etc. and Pillar Shifting Works in Twin Cities & in A.P.

We are experts in Back Bone Construction works recently we have completed the Back Bone Construction work between Adilabad to Nizamabad total strech of 70885 Mtrs .

We got sufficient resources and manpower to execute the above works in the given span of time.
CONSTRUCTION WORKS :
Company got diversified into the Constructions field in the Jan,2012 and entered into a joint venture with M/s. Ambience for the construction of “MODEL SCHOOLS “ with an estimated cost of Rs.302.00 Laks for each building consisting of 30000 Sq.Ft plinth area for School & Administrative Block and taken up Seven buildings in Warangal District .Total 355 Nos. Model Schools are sanctioned in Phase-I to function from 2013 Academic year to provide quality education for meeting the challenges of the next generation by Central & State Government.

We are into Construction of Model School buildings, Construction of check dams & Metro Rail Line Alinement Marking .

MAINTENANCE WORKS : NLD ( BB ) ROUTE MAINTENANCE / O & M / Breakdown :
we got a great explosure in NLD Routes maintenance ( Back Bone Cable Maintenance for the different routes in Andhra Pradesh & Karnataka ) Presently we are doing the NLD Route maintenance in Andhra pradesh for Six routes total 1585.62 kms from the past 5 years for M/s. Tata Communications Ltd. (Formerly VSNL) and achieved maximum no cut bonus for all the routes .

We are executing OSP Local access Maintenance works ( O&M ) Operations & Maintenance for M/s. TATA TELESERVICES LTD.

We are also doing the Breakdown Maintenance ( PRB ) Contract works in Hyderabad intracity and Vishakapatnam Intracity & Vijayawada Intracity works for M/s. POWERGRID CORPORATION OF INDIA LTD.

And OFC / PIJF Cable ( Copper & Fibre Cables) Maintenance works for M/s.Bharath Sanchar Nigam Ltd BSNL , including trenching , cable Pulling / laying , Erection of splice chambers & Pillar shifting works etc., in twin cities and rural areas.

FIBRE OPTIC'S - SPLICING , TERMINATIONS , AERIAL CABLING etc., Our company got a great explosure in Fiber Optic's - Cable laying , Pulling , Blowing & Aerial cabling with GI Support Poles and routing as per the specific instructions provided. Splicing activity including live activity, End to End Testing & Terminations upto 96 F.

We also got good expertise in service sector providing services for after sale products like Installations & Repair of Wireline /Wireless Telephone Connections,V-Data Cards Installation & Repair,Photon Plus Installation & Repair, Photon Pro Installation & Repair , PTB -CCB Installation & Repair,DTH ( Direct to Home ) Installations , Wimax ( Internet Connections) Installation & Repair, Credit Card machines Repair, EPABX Systems Installations & Maintenance , and EPABX Systems Installations & Maintenance , Courier Services , Handling Call Centers Etc., explained in detailed as below.
GSM SITES INSTALLATIONS & RECTIFICATIONS
We are into installation of GSM Sites as well as Rectification of Sites - Installations by checking the sharing levels of site as per the instructions given by the principal comapany , Permissions is the scope of principal company only and the materials for the installations of site will be provide by the principal company itself after checking the site in all respects material will be carried to the site for Installation .

Apart from the installations we are into rectification of sites , If the existing site needs advanced equipment it will be replaced by your tenchicians under Rectification of sites.

Wireline / Wireless :
Installations & Repair of Wireline & Wireless Telephone connections and the process of the same is collection of works orders on dialy bases loading wise , checking the package which need to be provided to the customer , checking the appointment time and visting the customer premises and check the best routing for Wireline connection and best signal location for Wireless connection and reporting to the activation team after completion of job at the same time maintaning the stock inward & Outward for the both activties my doing monthly reconcilation.

V-Data Cards / Photon Plus :-
We do installations & Repair for both Scope of work is visiting the customer place after receiving the work orders installating the same as per the customer requirement it can be installed in the Customer PC or Laptop . The stock maintenance of the same is same as above.

PTB -CCB & VPT :-
Installation of PTB - CCB ( Pubic telephone booths & Coin Box's ) & VPT ( Village Public Booth ) we got experience in instllations and maintenance of booths specially in rural areas where the usage of the booths will be more and also in major towns where ever it is required basing on the load. The activation part and stock maintenace is same as above explained in the 1st Point.

DTH (Direct to Home ) Services :-
Installation of cable connections through Dish's & Setup box's every customer is provided a individual dish and setup box which will be helpful in good picture quality . The scope of the work will be soon after receiving the work order for installation of dish & setup our je will visit the customer place and check out the best signal location and installs the same for best picture quality. The stock maintenance is as same as above explained in the 1st Point.

Wimax ( Internet Services ) :-
Here we will be providing the Internet connection to the customers each and every customer is provided individual modem for fast acess and which are installaed with the help of GI Poles of 1 ft & 1.5 Ft. The activation process and the stock maintenance process is same as bove explained in the 1st Point.

Credit Card Machines Repair :-
Here we will be providing repair services for credit cards machines received from different banks in Twin cites and from some of the districts in A.P. we provide service for AMC ( Annual Maintenance Contract ) Customers , UW ( Under Warranty ) Customers & OOW ( Out Of Warranty ) customers . The scope will be uploading the Software into the machine model wise and replacing the spare parts if found damaged and faulty ,Cleaning the machine and checking the machine before dispatching to the banks. We have different formats for maintaining the stock of terminals & spare parts .

EPABX Systems :-
He we will be installating a system called EPABX which helps in providing the Intercom connections ( Extensions ) at different locations as required . In these we have different models which can be supported satrting from 1 Line - 10 extensions upto 50 lines and 200 extensions. This system is useful specially for MNC'S Like Satyam , Wirpo etc.,

Courier Services :-
Here we will be delivering the telephone bills / POP Materials ( Publicity materials) to the customers in twin cities and updating the delivery status at back end and follow up for missed deliveries etc., and we also do the telecaling for confiormation on deliveries done by our field staff to maintain qaulity work .

Call Centre :-
Here we have a separate office / set up with all the required infrastructure like PC's AC'S , DATA LINES etc., Here we do activations job as well as updating the customer address in CRM.

AV/ CV Services :-
Here we do the Address Verification & Credit verification of the customers and update the status of the same on daily bases as per the load given to us.

Fixixng of MDF Box's ( Main Distribution Frames ) :-
Here we do fixing & Terminations of MDF Boxe's according to the site plan and we also take up the site planning for the projects .
CIVIL INFRASTRUCTURE


JCB Machines: 8 No.s
Poclianer -70: 1 No.
Excavator-200: 1 No.
Tippers -300 Cft: 2 No.s
Compressors: 2 No.s

Note :- The heavy machines like JCB Machines,Poclainers etc., can be deployed additionally as per the site requirement and if required we are ready to purchase within a short time.
TELECOM INFRASTRUCTURE


Splicing Machines : 16 No.s
OTDR: 16 No.s
Fibre Optic Tool Kits: 16 No.s
Dewatering Pump Sets: 5 No.s
Power Meters: 16 No.s
Drill Machines: 250 No.s
Technical Tool Kits: 250 No.s

( Consists of Krone tools,Screw drivers set, testing phones,IPM Fuzes ,etc.,)
 
 
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