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| Company Profile : |
It gives immense pleasure to introduce ourselves as Touch Tone Teleservices
This company was established in the year 2002 with the aim to become the masters in the
telecom field by providing all kind of services indulged in telecom field . We have executed
number of projects in telecom field and completed all the projects in the given time lines.
The Company primarily deals with the technical consultancy,installation and maintenance
Service/Support/Solutions. The company specializes in the areas of value added Support &
Solutions , Whose philosophy ensures that the specific needs of customers are met with
the best of International technology, backed by local expertise and global explosure. |
| Mission : |
To become the leading company in outsourced Teleservices & Infrastructure sectors by providing superior results in terms of Quality, Commitment,Customer Services, While Creating Long-term rewards and value for our Employees
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| Quality Policy : |
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To understand and fulfill customer’s requirements and provide optimal solutions to achieve customer satisfaction by meeting and exceeding customer expectations .
Reducing costs through improvement in process yields as well as reduction and elimination of quality deficiencies Ensuring timely completion, response to offers and enquiries and resolution Of problems through well defined and clearly controlled business processes.
Touch Tone has always maintained a strict and professional approach to our client's information.
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| OPTICAL FIBRE CABLE CONSTRUCTION : |
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Scope of Services Survey, Network Plan & Design , ROW Permissions, Cable Plant Installation- Trenching & Ducting at a depth of 1.55 Mtrs of HDPE ducts , Cable Blowing & Cable Pulling works In Highways, In-city & In-building,Fusion Splicing of OFC & Jointing of Copper Cables termination of OFC / Copper Cables ,End to End link Testing ,Fiber Optics Splicing, Cable laying, Aerial cabling etc.,
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| OPTICAL FIBRE CABLE MAINTAINANCE : |
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Scope of work includes a) Patrolling b) Preventive and Corrective Maintenance of Backbone Network, Spurs, PoI and Access Network .
Under this activity manpower will be deployed at the locations as per the requirement to safe guard the fiber optic cable from the cuts and Outages laid under the ground and as well as aerial cable by the different telecom operators .In this activity the main moto is to safeguard the cable from cuts, damages & outages and if the cable got cut it need to be restored within the given time lines not to effect the connectivity.
Patrolling will also include preventive maintenance and routine checks of electro-mechanicals (e.g. DG, AC, Power, Power Plant etc.), Building Civil at all Region / LDCC Stations on the route and shall also closely liaison with the National Highway, State Highways, Water supply department works, Railway department works, Forest department works, Electricity board works, Department of Telecom works, Any and all Central/ State/ District/ Municipal/ Local/ Panchayat/ Political Authorities/ Agencies/ Bodies etc. so as to update with the proposed works that shall be executed by them in near future through their agencies. This is required to avoid any possible damage that may arise during the execution of works by these agencies and for taking suitable pre-cautionary steps ahead of time (before commencement of works by other agencies). These observations shall be brought to the immediate notice of concerned supervisor and O&M Engineer in writing well in advance so as to take up the pre-cautionary measures.
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| SEWERAGE PROJECTS : |
We got good expertise in Civil works specially in special projects like Laying of Sewarage
Pipes for Metro Water Works ( HWSSB) , Trenching & ducting of HDPE Ducts etc.,
In Telecom field - we got good explosure in Tower construction works ,Trenching works as
per the specifications provided , Cable Blowing works, Cable Pulling & Erection of Splice
chambers , Route Markers , Manholes & Handholes etc. and Pillar Shifting Works in Twin
Cities & in A.P.
We are experts in Back Bone Construction works recently we have completed the Back Bone
Construction work between Adilabad to Nizamabad total strech of 70885 Mtrs .
We got sufficient resources and manpower to execute the above works in the given span of
time. |
| CONSTRUCTION WORKS : |
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Company got diversified into the Constructions field in the Jan,2012 and entered into a joint venture with M/s. Ambience for the construction of “MODEL SCHOOLS “ with an estimated cost of Rs.302.00 Laks for each building consisting of 30000 Sq.Ft plinth area for School & Administrative Block and taken up Seven buildings in Warangal District .Total 355 Nos. Model Schools are sanctioned in Phase-I to function from 2013 Academic year to provide quality education for meeting the challenges of the next generation by Central & State Government. We are into Construction of Model School buildings, Construction of check dams & Metro Rail Line Alinement Marking . |
| MAINTENANCE WORKS : NLD ( BB ) ROUTE MAINTENANCE / O & M / Breakdown : |
we got a great explosure in NLD Routes maintenance ( Back Bone Cable Maintenance
for the different routes in Andhra Pradesh & Karnataka ) Presently we are doing the NLD
Route maintenance in Andhra pradesh for Six routes total 1585.62 kms from the past
5 years for M/s. Tata Communications Ltd. (Formerly VSNL) and achieved maximum no
cut bonus for all the routes .
We are executing OSP Local access Maintenance works ( O&M ) Operations & Maintenance
for M/s. TATA TELESERVICES LTD.
We are also doing the Breakdown Maintenance ( PRB ) Contract works in Hyderabad
intracity and Vishakapatnam Intracity & Vijayawada Intracity works for M/s. POWERGRID
CORPORATION OF INDIA LTD.
And OFC / PIJF Cable ( Copper & Fibre Cables) Maintenance works for M/s.Bharath
Sanchar Nigam Ltd BSNL , including trenching , cable Pulling / laying , Erection of splice
chambers & Pillar shifting works etc., in twin cities and rural areas.
FIBRE OPTIC'S - SPLICING , TERMINATIONS , AERIAL CABLING etc., Our company got a great explosure in Fiber Optic's - Cable laying , Pulling , Blowing &
Aerial cabling with GI Support Poles and routing as per the specific instructions provided.
Splicing activity including live activity, End to End Testing & Terminations upto 96 F.
We also got good expertise in service sector providing services for after sale products like
Installations & Repair of Wireline /Wireless Telephone Connections,V-Data Cards Installation
& Repair,Photon Plus Installation & Repair, Photon Pro Installation & Repair , PTB -CCB Installation
& Repair,DTH ( Direct to Home ) Installations , Wimax ( Internet Connections) Installation & Repair,
Credit Card machines Repair, EPABX Systems Installations & Maintenance , and EPABX Systems
Installations & Maintenance , Courier Services , Handling Call Centers Etc., explained in detailed
as below. |
| GSM SITES INSTALLATIONS & RECTIFICATIONS |
We are into installation of GSM Sites as well as Rectification of Sites - Installations by checking the
sharing levels of site as per the instructions given by the principal comapany , Permissions is the
scope of principal company only and the materials for the installations of site will be provide by the
principal company itself after checking the site in all respects material will be carried to the site for
Installation .
Apart from the installations we are into rectification of sites , If the existing site needs advanced
equipment it will be replaced by your tenchicians under Rectification of sites.
Wireline / Wireless : Installations & Repair of Wireline & Wireless Telephone connections and the process
of the same is collection of works orders on dialy bases loading wise , checking the package which
need to be provided to the customer , checking the appointment time and visting the customer
premises and check the best routing for Wireline connection and best signal location for Wireless
connection and reporting to the activation team after completion of job at the same time maintaning
the stock inward & Outward for the both activties my doing monthly reconcilation.
V-Data Cards / Photon Plus :- We do installations & Repair for both Scope of work is visiting the
customer place after receiving the work orders installating the same as per the customer requirement
it can be installed in the Customer PC or Laptop . The stock maintenance of the same is same as above.
PTB -CCB & VPT :- Installation of PTB - CCB ( Pubic telephone booths & Coin Box's ) & VPT ( Village
Public Booth ) we got experience in instllations and maintenance of booths specially in rural areas where
the usage of the booths will be more and also in major towns where ever it is required basing on the load.
The activation part and stock maintenace is same as above explained in the 1st Point.
DTH (Direct to Home ) Services :- Installation of cable connections through Dish's & Setup box's every
customer is provided a individual dish and setup box which will be helpful in good picture quality .
The scope of the work will be soon after receiving the work order for installation of dish & setup our je will
visit the customer place and check out the best signal location and installs the same for best picture quality.
The stock maintenance is as same as above explained in the 1st Point.
Wimax ( Internet Services ) :- Here we will be providing the Internet connection to the customers
each and every customer is provided individual modem for fast acess and which are installaed with
the help of GI Poles of 1 ft & 1.5 Ft. The activation process and the stock maintenance process is
same as bove explained in the 1st Point.
Credit Card Machines Repair :- Here we will be providing repair services for credit cards machines
received from different banks in Twin cites and from some of the districts in A.P. we provide service for
AMC ( Annual Maintenance Contract ) Customers , UW ( Under Warranty ) Customers & OOW ( Out
Of Warranty ) customers . The scope will be uploading the Software into the machine model wise and
replacing the spare parts if found damaged and faulty ,Cleaning the machine and checking the machine
before dispatching to the banks. We have different formats for maintaining the stock of terminals &
spare parts .
EPABX Systems :- He we will be installating a system called EPABX which helps in providing the
Intercom connections ( Extensions ) at different locations as required . In these we have different
models which can be supported satrting from 1 Line - 10 extensions upto 50 lines and 200 extensions.
This system is useful specially for MNC'S Like Satyam , Wirpo etc.,
Courier Services :- Here we will be delivering the telephone bills / POP Materials ( Publicity materials)
to the customers in twin cities and updating the delivery status at back end and follow up for missed
deliveries etc., and we also do the telecaling for confiormation on deliveries done by our field staff to
maintain qaulity work .
Call Centre :- Here we have a separate office / set up with all the required infrastructure like PC's
AC'S , DATA LINES etc., Here we do activations job as well as updating the customer address in CRM.
AV/ CV Services :- Here we do the Address Verification & Credit verification of the customers and update
the status of the same on daily bases as per the load given to us.
Fixixng of MDF Box's ( Main Distribution Frames ) :- Here we do fixing & Terminations of MDF Boxe's
according to the site plan and we also take up the site planning for the projects .
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| TURN OVERS |
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| CIVIL INFRASTRUCTURE |
| JCB Machines | : 8 No.s |
| Poclianer -70 | : 1 No. |
| Excavator-200 | : 1 No. |
| Tippers -300 Cft | : 2 No.s |
| Compressors | : 2 No.s |
Note :- The heavy machines like JCB Machines,Poclainers etc., can be deployed additionally as per the site requirement and if required we are ready to purchase within a short time.
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| TELECOM INFRASTRUCTURE |
| Splicing Machines | : 16 No.s |
| OTDR | : 16 No.s |
| Fibre Optic Tool Kits | : 16 No.s |
| Dewatering Pump Sets | : 5 No.s |
| Power Meters | : 16 No.s |
| Drill Machines | : 250 No.s |
| Technical Tool Kits | : 250 No.s |
( Consists of Krone tools,Screw drivers set, testing phones,IPM Fuzes ,etc.,)
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